Welcome to Sport Gear Supply’s FAQ section. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Products

What types of sports gear do you specialize in?
We specialize in a wide range of sports accessories and equipment, with particular focus on:
  • Accessories for various sports
  • Adult sports equipment (including baseball gloves)
  • Sports apparel
  • Bags and backpacks designed for athletes
Our product range is carefully selected to meet the needs of competitive athletes who demand quality gear.
Are your products suitable for professional athletes?
Absolutely! Sport Gear Supply was founded by athletes for athletes. Our products are designed to meet the demands of serious competitors at all levels, from amateur to professional. We maintain direct manufacturer relationships to ensure the quality and performance of our gear.

Ordering & Account

Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to:
  • Track your order history
  • Save your shipping information for faster checkout
  • Receive exclusive offers and updates
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods to get your gear to you as quickly as possible:
Standard Express Shipping ($12.95)
– Carriers: DHL or FedEx
– Delivery Time: 10-15 business days after processing
– Best for urgent needs and last-minute equipment replacements
Free Standard Shipping (on orders over $50)
– Carrier: EMS
– Delivery Time: 15-25 business days after processing
– Ideal for planned purchases and bulk orders
How long does order processing take?
Our Boston-based team processes orders within 1-2 business days (excluding weekends and holidays). You’ll receive a shipment notification with tracking information via email once your order is on its way.
Do you ship internationally?
Yes! We ship worldwide to most locations, excluding some remote areas in Asia. Our global shipping partners ensure reliable delivery no matter where you play.

Returns & Exchanges

What is your return policy?
We offer a hassle-free 15-day return policy from the date of delivery. To be eligible for return:
  • Items must be in original condition
  • Original packaging should be included when possible
Simply contact our team at [email protected] to initiate a return – no complicated forms or restocking fees.
What if my gear arrives damaged?
We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll work quickly to resolve the issue, whether that means sending a replacement or processing a refund.

Customer Service

How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days. You can also reach us by mail at:

Sport Gear Supply
3558 Cedar Lane
Boston, US 02115
Do you offer team or bulk discounts?
Yes! We’re happy to work with teams and clubs on bulk orders. Please contact us at [email protected] with details about your team’s needs, and we’ll provide customized pricing and shipping options.
Remember: At Sport Gear Supply, we’re not just shipping boxes – we’re delivering performance. Because when your gear arrives, the real game begins.