At Sport Gear Supply, we stand behind our sports accessories and equipment. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Key Points at a Glance:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags
  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as received
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items:

For health and safety reasons, we cannot accept returns on:

  • Adult Baseball Gloves (due to hygiene considerations)
  • Any used or damaged sports equipment
  • Items purchased more than 15 days ago

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service team at [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
Email Template: Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sport Gear Supply Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) for return/exchange: – [Product Name] – [Size/Color if applicable] Reason: [Brief explanation] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Authorization

Our Boston-based team will respond within 24 hours (business days) with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once authorized:

  • Pack items securely in original packaging
  • Include your order number inside the package
  • Ship to: Time Out Source Sales, 3558 Cedar Lane, Boston, US 02115
  • We recommend using a trackable shipping service

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping rates apply unless the exchange is due to our error
  • You’ll receive tracking information for your new item

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • Our shipping error (wrong item sent)
  • Defective/damaged items

International Returns Note:

For customers outside the US:

  • Customs fees are non-refundable
  • We cannot mark returns as “gifts” or with reduced values
  • Return shipping times may vary based on your location

Need Help?

Our team of sports enthusiasts is ready to assist with any return or exchange questions:

Email: [email protected]
Response Time: Typically under 24 hours during business days

At Sport Gear Supply, we’re committed to your complete satisfaction – whether you’re gearing up for the big game or upgrading your sports accessories collection.