At Sport Gear Supply, we’re committed to getting your sports gear to you quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
    • Recommended for time-sensitive orders
  • Free Shipping – via EMS (for orders $50+)
    • Delivery within 15-25 business days after shipment
    • Includes basic tracking
    • Available for most international destinations (excluding some Asian and remote regions)

International Shipping Notes

  • We ship worldwide except to certain Asian countries and remote regions
  • Customers are responsible for any customs fees or import taxes
  • We cannot declare packages as “gifts” or reduce declared values

Returns & Exchanges

Key Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Adult Baseball Gloves (due to hygiene considerations)
  • Any used or damaged sports equipment
  • Items purchased more than 15 days ago

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service team at [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange

Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sport Gear Supply Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) for return/exchange:
– [Product Name]
– [Size/Color if applicable]

Reason: [Brief explanation]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Authorization

Our Boston-based team will respond within 24 hours (business days) with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once authorized:

  • Pack items securely in original packaging
  • Include your order number inside the package
  • Ship to: Time Out Source Sales, 3558 Cedar Lane, Boston, US 02115
  • We recommend using a trackable shipping service

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Exchange Process

  • We’ll ship your replacement item once we receive your return
  • Standard shipping rates apply unless the exchange is due to our error
  • You’ll receive tracking information for your new item

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • Our shipping error (wrong item sent)
  • Defective/damaged items

Need Help?

Our team of sports enthusiasts is ready to assist with any shipping, return or exchange questions:

At Sport Gear Supply, we’re committed to your complete satisfaction – whether you’re gearing up for the big game or upgrading your sports accessories collection.